Because of the peculiarity of the business being offered in this Platform (Mobile Application) ie. mainly provision of services, a refund may generally not be provided except only on the following instances:
– a valid and timely cancellation of a confirmed appointment as provided below
– the provision of services is not completed at the customer’s instance due to gross incompetence, gross negligence or willfull misconduct of the service provider (in such case, only for the unused portion of the services paid for)
– the services provided is entirely different from that described in this Platform (Website or Mobile Application)
Please note that any other services provided on-line such as video or telephone consultation shall be non-refundable as our service provider’s time is already spent at that time, hence, cannot be recovered.
Refunds may, at the customer’s option, either be (i) credited back to the original mode of payment used initially by the customer in paying for the requested services (i.e. credit or debit card) which may take up to 45 days for the refund transfer to be completed or can be converted into store credit to the customer’s account for future use.
Customer can cancel their confirmed appointment 24 hours prior to the scheduled appointment, otherwise, any fees paid for the specified services on such appointment shall be deemed as sold or completed. This also covers a situation when the customer is not available at the designated time and place of appointment while the service provider is able and willing to provide the requested services at such designated time and place. Notwithstanding the foregoing, the customer, on a case-to-case basis, may be allowed to validly cancel an appointment at any time due to an emergency situation.
For refund and cancellation issues, you can contact us through the contact page on our website.